Love That Oregon Dept of Human Services
So what would you think of someone who told you the deadline was on the 10th, mailed you the paperwork on the 17th but put on it the paperwork was due on the 20th and you receive it on the 21st? This is exactly how Oregon's Department of Human Services deals with it's Food Stamps Clients.
If that isn't bad enough, they don't bother to tell me WHERE the form is supposed to go -- must it be taken in person to one of their branch offices where they except paperwork between the hours of 8:00 - 9:00 am Monday, Wednesday, and Thursday? Or do you have to send it to one of the lovely processing centers? Of course they expect their clients to GUESS!!!
And then my favorite, when you try to call the processing center, you sit on hold for 10 minutes only to be dumped in a voice mail. Past experience with that has resulted in being ignored, so one has to keep trying until one gets through. Which I did after 4 tries this go round -- not too bad.
I have to say that this time the employee who took my call was pretty helpful. At first, all she wanted to say was "we have 10 business days to process your application." I knew it wasn't even worth trying to argue about the fact that will make my food stamps late in August and after all, THEY are the one's who mailed the paperwork 7 days after it was due! Why would they care if I couldn't buy food because they fucked up?!?
But in their defense, the worker I called processed my application the same day. I don't know if she took pity on me or thought I deserved it since I was trying to be nice and polite on the phone while pointing out their slip up. She had a question though and left me a voice mail but of course she forgot (I belive intentionally since all employees in the processing center do this) to give me her extension. So guess who gets to play the game with voice mail again! Lucky me!
Well, get this, I have the boss' extension number, so I just called her and got really lucky! She actually picked up the phone!!! She must have thought it was Ed McMahon calling to tell her she has won the $10 billion prize or something...
While I don't have it in writing yet, and nothing really counts until it's in black and white, I got a message this morning that everything is okay. So I should be able to buy food as usual next month.
But I ask you, would you accept this kind of treatment without getting at least a little pissed off?!?!?
If that isn't bad enough, they don't bother to tell me WHERE the form is supposed to go -- must it be taken in person to one of their branch offices where they except paperwork between the hours of 8:00 - 9:00 am Monday, Wednesday, and Thursday? Or do you have to send it to one of the lovely processing centers? Of course they expect their clients to GUESS!!!
And then my favorite, when you try to call the processing center, you sit on hold for 10 minutes only to be dumped in a voice mail. Past experience with that has resulted in being ignored, so one has to keep trying until one gets through. Which I did after 4 tries this go round -- not too bad.
I have to say that this time the employee who took my call was pretty helpful. At first, all she wanted to say was "we have 10 business days to process your application." I knew it wasn't even worth trying to argue about the fact that will make my food stamps late in August and after all, THEY are the one's who mailed the paperwork 7 days after it was due! Why would they care if I couldn't buy food because they fucked up?!?
But in their defense, the worker I called processed my application the same day. I don't know if she took pity on me or thought I deserved it since I was trying to be nice and polite on the phone while pointing out their slip up. She had a question though and left me a voice mail but of course she forgot (I belive intentionally since all employees in the processing center do this) to give me her extension. So guess who gets to play the game with voice mail again! Lucky me!
Well, get this, I have the boss' extension number, so I just called her and got really lucky! She actually picked up the phone!!! She must have thought it was Ed McMahon calling to tell her she has won the $10 billion prize or something...
While I don't have it in writing yet, and nothing really counts until it's in black and white, I got a message this morning that everything is okay. So I should be able to buy food as usual next month.
But I ask you, would you accept this kind of treatment without getting at least a little pissed off?!?!?
Labels: whine
posted by xj at 12:19 PM
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