Hillsboro Library Incompetence

For the second time in for four months, the staff at Hillsboro's Shute Park Library have not bothered to scan in a returned item. With fines of $1/day for videos (and both their mistakes have been on videos), it's a bit difficult to cut them much slack. When I told them the last time of their error, they got pretty condescending - "you need to do a better job checking your home and car. It's there. You just need to find it."

Needless to say, the item had been returned. Since I can hardly afford to pay their ridiculous fines (and I think that $1/day is way beyond an acceptable amount) I go to great pains to insure that I return things on time. I only store item in one box next to the TV and I check and double check my online account information as I pack my bag to make the trip to drop returns. I'm confident that I've not made a mistake.

Could it be that this is an attempt to raise money? Or are they just incompetent? Either way, they need to get their act together and make sure that items are checked back in.